Frequently Asked Questions
WHat are bylaws?
Bylaws are the guidelines for the operation of the non-profit organization that is the homeowner's association. These bylaws define the duties of the various officers of the board of directors, membership voting rights, required meetings, and other specific items that are necessary to run the homeowner's association.
WHo runs a homeowners association?
A homeowner’s association is led by a board of directors who have been elected by the homeowners. Most often, the board consists of fellow homeowners with an interest in keeping the neighborhood strong.
What is an hoa board?
An HOA’s Board of Directors is comprised of homeowners who have volunteered to stand forelection to leadership or member roles. They can also be individuals appointed by the developerto facilitate turnover and management when the community iscomplete. The Board iscomprised of officers, who typically include an elected president, vice-president, treasurer andsecretary, as well as non-officer Board members. Boardleaders and members serve thecommunity by making and enforcing the association’s rules and policies (see below), collecting dues and ensuring its facilities and common areas are well managed, maintained and attractive.
WHat is the difference between the hoa and the board of directors?
HOA consists of all owners within the geographic boundaries of the HOA. Each and every owner is a member of the HOA; membership is not optional. The Board of Directors consists of those owners who have been elected to conduct the day-to-day business of the HOA and make the decisions that affect all owners.
How do i make an architectural change request?
Who do i talk to about paying my bill?
Where do I send Payment?
Creative Association Services
346 E Central Ave
Winter Haven, FL
33881
.
346 E Central Ave
Winter Haven, FL
33881
.
Are board meetings open to all residents? if so, where and when are they held?
Yes. Notice of the time and place of any regular board meeting will be noted in the community newsletter.
If I am having a problem with a neighbor for a violation Of the Policies and Guidelines, what can I do?
If residents cannot resolve a situation between themselves, then turn to your Association. Should you have a situation that does not appear to be resolved through neighborly means, and you are willing to actively participate in the enforcement provided by the Policies and Guidelines, you may complete a Covenant Violation form online. The Violation form may be found within the Management Office page on this site. If the situation is deemed in violation of the Policies and Guidelines, the Board of Directors will institute the enforcement policy. Your continued assistance may be required.
How can association members get a special meeting called to address an issue?
This frequently is spelled out in the association declarations or covenants, conditions and restrictions (CC&R). Some states have special regulations that state who or how special meetings can be called, in addition to the homeowner’s documents.
Can a member of a homeowner’s association withhold an assessment if they are dissatisfied with the association or feel they have been treated unfairly?
Generally speaking, the answer is no. A homeowner association member can seek redress through the courts if appeals to the homeowner’s association board of directors fails, but as long as the assessment (including special assessments) has been properly authorized by the board under the association's rules and regulations, an owner cannot withhold payment of an assessment.
WHat day is my trash, recycling and yard waste services?
Monday - Yard Waste and Recycling
Tuesday - Trash
Tuesday - Trash
who do i talk to regarding my water bill and broken pipe repairs?
Please call the water department at 863.324.4445 for question regarding your water bill and to report exterior broken pipes.
HOW DO I SCHEDULE BULK WASTE PICKUP?
To schedule bulk waste pickup - visit the Polk County website at: https://www.polk-county.net/waste-and-recycling/bulk-waste
